As we do this week’s simulation, we see that it requires the team members to use their Interpersonal skills to make a deal as well as the background information and business knowledge to make the best deal.

My question to you is, can a team leader make a deal only based on his or her interpersonal skills where he takes the customer in confidence to sign a contract with our company? Or is it all business knowledge that must be applied to make the best deal?

My personal approach is you need both interpersonal skills and the business knowledge to make the best deal for your company. A representative from the other company will not sign a 5 year or a 10 year contract if you do not make him feel confident, and make him feel like this is indeed the best deal he will get. Thus, interpersonal skills are major when it comes to this week’s simulation.

Share your thoughts on this.