When I first started at Sloan, I created a system with an outside group called eMTA. eMTA is an electronic document management system for our Material Transfer Agreements (eMTAs). Like akshayakirithy’s project, eMTA consumed a lot of time and money. The main challenge we faced was in the Testing phase. We believed the series of questions that determined the subsequent branching of questions was simple and user friendly. However in Testing admins without science backgrounds or experience as an admin were having difficulty answering these required questions. We could have avoided this hurtle by conducting testing of the actual questions apart from the system and included a larger group of new admins for testing. Overall, we were still in the testing phase so we were able to make changes to the questions using user feedback, but it would have been easier if we addressed it earlier on to avoid additional time and costs.