I believe Scott’s first point – that everyone must buy into a “culture” of quality – is extremely essential. A number of workplaces will have a “not my problem” attitude when it comes to quality. Quality is also sacrificed when middle managers cut corners in an attempt to meet unreasonable demands set by executive managers. When a company has a strong culture of quality, employees will want to create the best products (and/or can be incentivized to do so).

Aside from a strong culture of quality, employees need good instructions. Well-designed instructions that let employees know how to ensure quality standards are upheld are a must for any organization aiming to achieve high levels of quality control. Poor instructions and poor communication are generally major reasons for QC failure.