In my opinion, the best quality departments can work with both the company’s and the customer’s needs and wants in mind. In order to mesh well with the vision of the company, and allow for a synergistic approach to getting the product to the market, the QA and QC department should be communicating with other departments and making sure there are no conflicts within the system. While doing this, they must also listen to customer feedback and needs, and work in a timely manner to resolve customer issues by working with the other departments in the company. It is important for this department to cater to both needs, so that ethical concerns, customer needs, and company values are all upheld.