I feel that involving all the employee would be the better way to achieve the quality.
Take Necessary Steps to Involve Every Employee. It’s not enough to simply adopt “quality” as a catchy slogan. You must actively design and implement a program that educates, empowers and supports every worker in your business. You must:
provide specific programs, written guidelines, and training sessions for all company personnel
allow for decision-making and mistakes by all company personnel
provide a specific timetable for training, behavioral modification, and feedback
commit to weeding out uncooperative company personnel
Involve employees in development your quality program. To the degree possible, company personnel should be directly involved with the creation, modification, and writing of evolving quality guidelines and suggestions for improvement. Involvement may range from the simple suggestion box to written plan suggestions with preliminary cost savings/business increase analysis.
Encourage cross-functional communication. It’s important that people in different functions or departments are encouraged to talk with and get help from each other. For example, the shipping and receiving worker who has an idea on improving unloading of cargo by arranging pallets in the trucks should be allowed to discuss and obtain more information from the buyers who order the cargo, so he can configure pallet loads more efficiently from suppliers.
Communicate regularly. The more participation by company employees in quality programs and the more ways they think up to improve customer satisfaction, the better the quality! Once your people understand and accept new TQM programs, regular discussion sessions should be scheduled to discuss quality problems and opportunities at least once each month. Ideally, these discussion sessions should be held across functional or departmental boundaries.