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ao242 replied to the topic Relation of Quality with other department. in the forum Quality Control and Quality Assurance 7 years, 6 months ago
The ways to overcome such shortcoming and making sure procedures are also followed using R&D and Quality team as an example: first, the quality team must have appropriate product-specific technical expertise. They should have experienced in R&D field and contribute to the designing of the product along side the research and development team. Quality management start in product and process design to eliminate the probability of error whenever possible, making the correct process visually obvious, and making any errors immediately visually obvious .
In addition, the quality team should be open to implementing their full spectrum quality tools to help R&D group optimize designs through experimentation, statistical analyses and problem solving. The idea that R&D team see themselves as less responsible for product quality as they assume that the Quality organization exists to maintaining standards in manufactured products and customer satisfaction goals are met. While their team only focus on the design and development of new products will lead to conflicts, and create drawbacks.
Lastly, the two groups need to make sure performance measures for each work tasks are well appreciative and aligned