When trying to decide user needs a couple questions that I think we would need to ask the users is how happy they are with the product? How effective would you say the product is in serving its desired purpose? Was the process and overall quick and pain free experience (if the product can cause any significant harm to the user)? What do you think are some improvements that we can make to the product in question? In the company I worked for patient feedback was talked about in weekly complaint meetings so that the company can go over problems with the product. We would look at what are some significant problems reported and what are some complaints that people had about ways the product had malfunctioned or had stopped serving its purpose. Then the engineering team would explain ways in which the problem can be avoided and fixed. The communications department also kept track of problems that the salesmen had reported about the product from their buyers. The design plan initially starts with brainstorming and getting rid of any bad ideas that may float into the mix. Then the a design development plan is put into place, a design specification about the medical implant is produced and distributed to all the users, and after that is verifying and validating that product through the steps that were outlined in this weeks lecture.