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Sanam replied to the topic correction vs corrective action in the forum Quality Systems Management 7 years ago
Correction is taken to rectify a known nonconformance; Corrective Action is taken to prevent recurrence of said nonconformance.. Correction will take very little investigation to find and is a quick fix for this one-time problem. However, it does not take action to preclude the problem from reoccurring.If the audit has identified that a problem is more serious than one simple non-conformance, the organization will need to implement corrective action to prevent the problem from happening againthe organization needs to look deeper into the cause of the problem to find the root cause so it can be eliminated. For example You find that a customer is unhappy with your delivery service because a package is late in arriving. You make a correction for this by finding the package and delivering it as soon as possible, and follow up by offering a partial refund to the customer to maintain customer satisfaction even with this error. This would be your correction; however, if during your investigation you find that this is happening to other customers and you decide to take action to prevent it from happening again, you will look further for the root cause of the problem. If during this root cause analysis you find that packages have been misidentified and sent to the wrong area of the city for delivery, which caused them to become lost and delayed, you might implement additional steps to verify that the identification on packages is correct before they are sent for delivery, potentially including updates to your computer tracking system to make this easier and error free. This would be your corrective action.