As we learned in lecture, management creates the culture of the company and is responsible for establishing the environment and continuous improvement is a must. Does your company’s management understand the need for quality systems and create a company culture that supports it?

At my company executive leadership makes clear the quality objectives and creates a culture that supports quality systems and improvements. We perform internal audits and we are constantly looking for ways to make improvements and track trends. I started my job 5 years ago and a few months before I started, we had new executive management. My colleagues who have been at the company for longer than 5 years had a different experience before new executive leadership started where the culture was completely different and it was not an environment that supported improvements or tracking trends.