One important concept I learned in this class is to show appreciation for people and what they do for you. This is part of the 70% of social skills which are critical for having a great working environment. I realized sending a thank-you email shows that you appreciate what someone does for you even if they never reply back. The idea is not a tic for tat kind of ordeal, but to simply be kind. Another skill I learned from this class is that you have to be willing to listen to people. You earnestly need to hear and then consider the following steps you will take to implement a plan. When employees know their words are heard and applied, employees will be motivated to do a better job for you simply because you took the time to hear them out.
What did you learn in this? What skills are useful for you when you work in industry, R&D, PM etc…?