Quality is one of the most important aspects of a company. I think quality can be improved if there is commitment towards the quality of the product or the services and it should be reinforced again and again. Then I think Tracking the mistakes is one of the important aspects for any product and services, for the manufacturers the process of tracking of the error involves statistical quality control which includes product’s specification and sampling few units and measuring how the product specifications are met. If there is lot of deviation, then the manufacturing process is altered. The other way of improving the quality is by investing in the training which involves the employees for training them for connecting them with work ethics and the company’s overall performance. Next, the quality can be improved by organizing quality circles of employees who are encouraged to recommend the improvement of the product and services. By encouraging new ideas from the employees, the quality can be improved. Next, defining the quality from the customers perspective about how the quality can be improved it usually comes from the sales and marketing department.