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Mattie718 replied to the topic Good Quality Control or Quality Assurance Department in the forum Quality Control and Quality Assurance 6 years, 12 months ago
I currently work for a mid-size medical device company and while I do not think there is technically bad blood between Quality and the other departments, tensions sometimes escalate. I am in the manufacturing department and often times there are serious production issues which need to be solved immediately to avoid lengthy delays or failures in the product. Once a solution is discovered it needs to be implemented into the quality system and this is where the conflicts arise. There are many different departments which need to approve the new changes such as Regulatory, Document Control, and Quality among others. As stated in the lecture, these departments may notice an error in filling out certain paperwork or requirements which have not been fully satisfied. So while from a business aspect the manufacturing department is trying to quickly solve the problem, some of the other member of the Quality System are thoroughly reviewing the changes and looking for possible future audit violations. This is where a department such as manufacturing or R&D may get frustrated since they are being given extra work to do before they can complete their projects. Some supervisors are caught in the traditional way of thinking and do not see the benefits of a decent Quality System, it is only viewed as series of pointless hoops to jump through.