Very comic sketch. I have to agree that in occasions working in the front end of customer services you can experience similar situations. You meet a customer, he then tells you what their needs it and what the final product should look like, as an expert you know how things work and you rationalize with them in which solutions are possible. I worked at a nail salon before, and I used to do a lot of nail art. Watching this video took me back to those days when people would ask me to draw something on their nail; many times they will show me really complicated designs, which are possible BUT not in everyone’s hands. I mean, if a girl has nails that are not large enough, the design will be a mess. I took the time to explain to them how the design was not suitable for the nail bed size, or shape and sometimes they did not like to hear this answer. In some occasions, customers will see the point and opt for another design that made them happy, but other customers would not understand. Sometimes, I had to agree with them to avoid complaints or unsatisfied customers and try my best to do what they wanted. I enjoyed this video because I experienced the same exact circumstances quite a few times.