If the labels kept falling off to the point where customers were filing complaints, the products should definitely be recalled. Even if the product had no other defect and was in perfect working order, the instructions and warnings on the labels are crucial especially when dealing with materials that may cause harm. For example, in a lab setting, all materials used must be properly labeled with warnings about the possible side effects from contact/inhalation/exposure. If the labels happen to peel off often, not everyone at the lab will recall what the vials/beakers contain. It doesn’t matter if the product does its job if isn’t clear what the product is and how it should be handled. While the hydrophilic coatings mentioned in this week’s simulation won’t cause direct harm from contact, clients can accidently use the wrong coating due to the lack of label. For example, using the unlabeled bottle of hydrophilic coating when a hydrophobic coating is required.