Part of a workflow our company supports involves scanning in a jaw model of a patient so that a dental restoration can be designed and milled. One step in the scanning workflow requires the customer to screw in a “locator” post that screws into the implant replica in the model. This locator is required to be scanned in so the screw channel for the implant crown or bridge can be calculated by our software. Of course,the customer will need to scan the model without the locator as well to receive a clear STL to be designed on top of. One customer requested to implement a way for the software to be able to automatically remove the locator from the rest of the jaw when it is time to design so that the customer will not need to scan the model a second time. Of course, this would be rather difficult and essentially impossible to develop while maintaining accuracy. Especially since the locator blocks a small area of the model while being scanned.

This was handled by informing the customer that the ticket had been sent in as a software request. To satisfy the customer, guidelines and tips on how to streamline and expedite the scanning workflow were sent.