Since we are already at the validation phase, I would try to fix the issue with the primary vendor first. I would consult with the primary vendor about the amount of defeats in the packaging provided. Then, I would have the vendor visit the site to survey the amount of damage and poor quality, or take pictures for the vendor to evaluate. We will also discuss the shipping methods used to ship the replacement packaging, since the product may have been damaged due to a poor shipping carrier. In order to minimize delay, I would agree to pay for the expedited shipping if they agree to provide the replacements free of charge. I would contact other vendors if the primary vendor is not able to answer and get the replacements to me in time.