Quality Management is about ensuring that the project meets its goals and meets standards set by regulatory bodies. It includes three main processes: quality planning, quality assurance, and quality control. Quality planning establishes the standards that need to be met in the project. Quality assurance determines whether the standards can be met with the project's resources. Quality control establishes whether or not the project complies with the standards set by planning (and making sure nothing is missed). All of these steps are important in ensuring that the project follows standards. However, as stated in the QM lecture, Quality Management is not common in smaller companies and projects. Why is it not common to find Quality Management in smaller companies? What are the effects of this, if any? Do the responsibilities of knowing the standards and complying with them fall to another department? Would smaller companies benefit from establishing a Quality Management System?
The lack of Quality Management (QM) procedures in smaller businesses can be ascribed to issues such as insufficient resources and a preference for rapid outputs over long-term quality goals. However, failing to prioritize quality management can make it difficult to exceed customer expectations, ensure product reliability, and adhere to industry norms and regulations. Without specialized QM operations, duties may become delegated, leading to uneven procedures and fragmented monitoring.
Implementing a formal Quality Management System (QMS) can provide various advantages to smaller businesses, such as streamlined operations, fewer errors, and higher product quality. While the initial investment may seem onerous, the long-term benefits of increased customer satisfaction, competitive advantage, and regulatory compliance surpass the costs. Certification to established quality standards, such as ISO 9001, can boost reputation and create new commercial opportunities.
There are multiple factors as to why smaller companies do not have Quality Management (QM). One of the reasons is because of resource constraints. Smaller companies typically have limited personnel and financial resources and implementing a Quality Management System (QMS) requires time, money, and expertise. Moreover, smaller companies are often primarily focused on survival and, therefore, may not prioritize having a QMS. Lastly, smaller companies may not have the same customer demand for QMS as some of the larger companies.
There are several effects of not implementing a QMS. One of which is the increased risk of errors which can lead to customer dissatisfaction and damage to the company's reputation. Additionally, lack of or poor QMS can result in insufficiency, rework, and waste of resources which cause a bigger dent to smaller companies as compared to bigger companies.
Implementing a QMS would have several benefits such as having a good product and service quality as QMS would ensure consistency and reliability in the company's products and services. Moreover, having a QMS would provide a competitive advantage in the market as it would make the company stand out and be differentiated from other smaller companies by attracting more customers and showing more reliability.
