I work in R&D department, I haven't had any issues with QA/QC department. I have worked as a QA before and I did not experience issues with the developer team. Everything I reported was resolved on time. At my current job, I have seen things go down south and it was primarily because there is a bit of a lag from their team. I personally think if both the teams are on same pages than there is less issues to deal with.

I have had the oppurtunity to work in the QC and QA department. From what I have seen and experienced as a summer intern, the quality department never had any issues dealing with the other departments or vice versa. Maybe this could have been because both the companies I've worked with are very small and therefore communication is stronger and easy. If a signature was missing or certain paperwork had to be completed, it was easy to track the person down since everyone knew each other. Another reason could be that both the companies have had a proper quality system in place and therefore everyone knew the procedure and that is why the company ran smoothly without interruptions from other departments.

Harold Dodge, one of the founders of quality management, changed our view on quality with a vital statement: "You cannot inspect quality into the product.". The only problem with this statement is that it is decades old yet not nearly fully adopted by manufacturing organizations or even their quality functions.

And I have always believed that a good quality control department always start building their quality system with the end in mind. Specifically, what does the customer truly value? It may not be exactly what they say they care about. A good Quality control Department must be able to take the customers feedback, their observation and good data on their behaviors to understand the customer's true values.

And the above fact is the clear line that separates a Good QA department from a not so effective one.

In my opinion, the best quality departments can work with both the company's and the customer's needs and wants in mind. In order to mesh well with the vision of the company, and allow for a synergistic approach to getting the product to the market, the QA and QC department should be communicating with other departments and making sure there are no conflicts within the system. While doing this, they must also listen to customer feedback and needs, and work in a timely manner to resolve customer issues by working with the other departments in the company. It is important for this department to cater to both needs, so that ethical concerns, customer needs, and company values are all upheld.

Working in a laboratory in a hospital, there are many quality control departments that come to inspect the area. The specific company is known as CAPS (College of American Pathologists) which accredits the entire spectrum of laboratory test disciplines using a customized checklist requirements. Recently, I went into work and a lot of the staff members seemed disgruntled. I only realized that they were that way because CAPS was there, inspecting a lot of the areas. Failing can mean a lot to the laboratory, and can require a lot more work to upkeep. Although many people 'hate' inspections, I do believe that what CAPS is doing is absolutely necessary to keep the laboratory a safe and efficient working environment. I believe that if everyone on the staff was keeping up with the rules and regulations, there would be no problem when a surprise inspection occurs. Places with a not so effective QC department usually are unethical and result in false results or ineffective results. It is always best to follow a guideline in order to ensure the best possible work produced by the department.

In order to be successful as a company it is imperative to have a strong and healthy relationship between the quality control department and the rest of the company. The goal of each department is to come together and bring forth a successful product. However, if the company’s quality control or quality assurance department does not effectively communicate with the rest of the company, the product will suffer. The quality control team will prevent any failures of the product.

During my time in QA, I had a good relationship with all other teams and members. Most times I reported issues to other team members they were helpful in resolving any issues as well as resolving any clarifications on requirements.

The company I currently work for has a good relationship with its QA/QC departments. The reason for this is integration. All projects that are proposed and piloted are done so while consulting with the QA department. Before a project can go from proposal/experimental phase to pilot phase, the QA department works with all project leads and technical experts to comb through the procedures and documents to ensure that everything meets regulation prior to being passed to the teams responsible for the pilot scale of things. QA and QC teams are then directly involved as the study moves from pilot to clinical or production scales. This combined effort and departmental integration leads to clearer objectives, and less surprises.

I believe that the company I work for has good relations with the QA/QC department. They are effective in their department and work well with the other departments. Whenever there is an issue, other departments (including the department I work in) try to resolve the issue as quick as possible. The QA/QC department is there to make sure every document and procedure is followed so there are no issues in the future. Without the QA/QC department, there would be more issues at hand. When there’s is a not so effective QC department, there will more issues in the product created which could cause more issues between the department and the company as a whole.

Since you were able to get both sides as in at one job QA had no issue but the second job QA had some issue. I would like to know how the jobs differed. Like maybe something was done differently and thats why one worked and other did not.

Quality Control controls the quality of the product to ensure customer requirements and needs are meet and Quality Assurance assures that quality requirements will be meet based on customers, FDA, regulations, certifiers and 3rd parties. QA and QC works together and establish quality guidelines and objectives that act as guidance for an organizational procedures and policies. For the most part there’s always good relations between quality control and quality assurance departments. I have seen sometimes that QA implements new changes based on new regulations and if QC is not prepared to implement those changes, issue arise delaying the process. Usually these are temporary obstacles and can be resolved with better communication.

I currently work for a mid-size medical device company and while I do not think there is technically bad blood between Quality and the other departments, tensions sometimes escalate. I am in the manufacturing department and often times there are serious production issues which need to be solved immediately to avoid lengthy delays or failures in the product. Once a solution is discovered it needs to be implemented into the quality system and this is where the conflicts arise. There are many different departments which need to approve the new changes such as Regulatory, Document Control, and Quality among others. As stated in the lecture, these departments may notice an error in filling out certain paperwork or requirements which have not been fully satisfied. So while from a business aspect the manufacturing department is trying to quickly solve the problem, some of the other member of the Quality System are thoroughly reviewing the changes and looking for possible future audit violations. This is where a department such as manufacturing or R&D may get frustrated since they are being given extra work to do before they can complete their projects. Some supervisors are caught in the traditional way of thinking and do not see the benefits of a decent Quality System, it is only viewed as series of pointless hoops to jump through.

I work in the Validation department in my company. Our main goal in validation is to test supporting hardware, as well as new software/software updates. To ensure that the types of tests, as well as the magnitude of testing we carry out are sufficient, our Quality department works very close with us to discuss the strategies we should follow. Without appropriate strategies that thoroughly address every possible issue, we would be at risk of facing unexpected issues and customer complaints. It's because of this our company highly values quality. Aside from directly working with our quality department, our company organizes monthly workshops in which anyone can participate in. These workshops aim to address and resolve a particular issue. The issue is identified and recorded by careful observation by the participants. The team then collaborates and brainstorms/trystorms solutions to alleviate the problem. By the end of the workshop, statistical evidence is calculated to measure how effective the solution was so that following workshops can either improve on the system or learn from it. With all of this said, I have personally experienced a positive relationship between the quality department and my team, as well as the entire company as a whole.

Good Quality Control needed some steps  1- System and processes are to be well documented and understood . 2- Mechanism to collect process performance data analysis the data for the process effectiveness and identity. 3- People are trained to get the skills that needed to carry out assurance function .  4- Checking product to verify that they meet their specification.