After watching the lectures from this past week, one of the slides that depicts a comic strip of what a customer wanted versus how everyone in the company perceived the customers request was shown. This comic strip immediately made me think of a similar youtube video called “The Expert”. For anyone who has worked in a company before they will definitely agree that this video has a comical depiction of how a customers request could be translated. Take some time to watch the video (link below), and make some comments about the video and/or any experiences that have to a similar situation. If for some reason the link does not work just search “The Expert” on youtube it should be one of the first two videos that comes up. Enjoy!!