As mentioned in today’s lecture, often companies disregard project management with design controls thinking they are one and the same. This leaves gaps that can implicate the success of the project. The PM would ensure the planning phase of a project is composed of processes performed to establish the total scope of the effort, define and refine objectives, and develop the course of action required to attain those objectives. This includes gathering user needs for the project. In my experience the better the user needs are defined more change of the right product will be development. Often when gathering Voice of Customer (VOC), users tend to overstate what the need, which could be a problem if not defined correctly by the project team. Take for example the famous “tree swing development” diagram, which depicts difference on how each department interprets and implement a design requirement based on what the user wants. Despite the diagram also alludes to communication and project development issues, the issues could be avoided if all departments understood the user needs correctly.
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