I am not surprised by this disconnect since I understand why management would focus on positive reinforcement that differs from the employees’ needs. Management often rewards individual work and employees that surpass the quota. It is also easy for the boss take a liking to employees who agree with him/her. There isn’t anything wrong with this, but management can often neglect the team players who don’t immediately or directly increase the company profit. Some overlooked employees can play a major role in facilitating a task or ensuring group communication is sufficient. To address this issue, management can make sure all employees are appreciated for their work if they complete their tasks in a timely manner and meet/surpass expectations of their roles. The bosses/leaders can encourage employees to share their thoughts, even if they offer criticisms or opposing views, as long as they have merit to them. Building an environment where all employees feel that their advice and concerns matter, can keep employees engaged and satisfied.