With management, it is important to be open to communication while still maintaining a high level of respect. It is possible that since management is so far removed from the lower levels of the chain, they are blind to the intrinsic problems that occur. By enlightening management to what is needed from the engineering perspective, the QMS as a whole can be improved upon as a team. It is also important to listen to management’s viewpoint because there is a reason they may not have implemented a certain change that was proposed.