Grzegorz Galka I think your example raises a very relevant, interesting real world example to settling disputes outside of a court. I think many companies, and people for that matter, try to get the most out of every situation. The company that sent the part of course was going to try and get as much money out of the mistake as possible, but there is usually some wiggle room. Most would rather negotiate then to refuse and potentially lose a customer over it.

Kaitlin Connell