In this week's mini-sim, the first hurdle to overcome was a management-dictated timeline being ultimately unreasonable without a significant increase in project risk. The preferred outcome to this was to put management and a technical expert in the same room and have the technical expert explain exactly why the timeline needs to be adjusted so that the manager can understand exactly why that time is needed and how it will be used. Oftentimes though, one side does not fully get there way as they did in this mini-sim.
What are effective strategies in compromising as a solution to conflict? Especially in the case where there is an imbalance of power, for example a upper level manager and a technical lead?
When compromise is required due to opposing viewpoints and power imbalances, it is critical to promote open communication, mutual understanding, and a focus on common goals. Both the upper-level management and the technical lead should spend time understanding one other's perspectives and issues, as well as identifying mutual goals. By brainstorming options, weighing trade-offs, and finding win-win outcomes, the parties can collaborate to discover a solution that solves the key challenges while minimizing risks and enhancing project success. Building trust, using mediation as needed, and documenting agreements guarantee that the compromise established is sustainable and favorable to long-term collaboration.
In my perspective, the best general resolutions of conflict include parts of both opposing parties ideas. Being able to incorporate the best of both solutions would indicate two things; first it would show that teamwork and different perspectives of thinkings will achieve better results than a singular point of view, and secondly it shows that the best ideas may often come during points of discussion and debate.
To address the point of leadership, it is ideal to maintain the hierarchal chain of command, but it is wise for any management and leadership to factor in the technical experience and capabilities of those who report to them, especially in moments where their technical knowledge and prowess may be more intimately known than that of your own. It is important as a PM or manager, to be able to dissociate your title position from your knowledgable position since the two may not often be correlated. The subject matter experts should always be the listened and considered of, which can be coupled with the experience and leadership of the managerial positions.
In my opinion, Here are some strategies that can be taken to solve this problem.
1. Effective communication
Communication is the key. Team members and PMs should listen to others' viewpoints and understand. By proper communication, conflict can be resolved.
2. Interest is important, not position
Everyone should focus on the interest of the project rather than focusing on the self-position. If everyone is concerned about the project's interest than there will be no conflict.
3. Data and knowledge
Before making a decision, data and background should be considered. It will make the decision more robust. Additionally, in the future, if anyone asks about the validity of any question, then it can be easily explainable by data and knowledge. There will be no conflict.
4. Relationship and respect
Team members and PMs should have good relationships and respect for each other.
This is an interesting topic and probably one of the most important. Facilitating compromise in the workplace is an invaluable skill and knowing how to navigate professional relationships with different priorities, personalities, and egos is critical to success in the workplace. One strategy that I like to follow is by attempting to address the source of the problem by speaking with and identifying relevant persons/experts before approaching management with a modified plan. Often there are conflicts between upper management (pushing forces) who create estimated project timelines without knowledge of the manufacturing process and this probably requires an expert's opinion to convince them of the needed change. In contrast, if you were to only have spoken to a technician on the manufacturing floor, they would probably not be fully convinced and the problem be unresolved. Highlighting the critical skill of PMs to satisfy and balance the expectations of the different parties during the Initiation Process.
In circumstances where there is an imbalance of power, stakeholders can try to create mutually beneficial compromises and find effective ways to solve problems by applying different compromise strategies. Some strategies might include focusing on the big picture. It means motivating everyone to think about the long-term impacts of their choices as well as the project's success as a whole. Another good strategy is trade offs and gains.The project manager should encourage interested parties to consider what they are prepared to give up in order to receive compromises from the opposing side. Also, it's important to encourage open communication, understanding amongst others, and a focus on shared objectives
There are many strategies to try to resolve the conflict and discrepancies in understanding between the project lead and upper management, as described in the replies above. One important thing to consider is how to mitigate conflicts like this from occurring in the first place. The project lead must have constant and clear communication with the project sponsors and upper management, especially about risks and factors that may delay the project. If there is consistent transparency, then that will mitigate the risk of a misunderstanding in the timeline expectations.
In navigating conflicts within companies, compromises often serve as the linchpin for resolution. They're not just concessions but, instead, strategic agreements that aim to address the concerns of all parties involved. For employees, compromising might mean finding common ground between personal needs and organizational goals. It could include adjusting workloads, schedules, or responsibilities to accommodate different perspectives or priorities. Similarly, companies often face the challenge of balancing profitability with ethical considerations or societal impact. Compromises in these scenarios might entail revising business strategies, adopting more sustainable practices, or reallocating resources to support community initiatives. Ultimately, embracing compromises fosters collaboration and adaptability, where employees and companies can thrive amidst conflicts by finding mutually beneficial solutions.
When there is an imbalance of power, stakeholders might attempt to reach mutually beneficial agreements and use various compromise techniques to discover practical solutions to issues. Keeping the big picture in mind is one tactic that may be used. It entails inspiring everyone to consider both the overall success of the project and the long-term effects of their decisions. Gains and trade-offs are another effective tactic. The project manager ought to urge interested parties to think about what they are willing to give up to get concessions from the other side. Encouragement of open communication, tolerance for others, and a concentration on common goals is also crucial.
When dealing with an imbalance of power, using compromise as a solution is a key strategy for resolving conflicts effectively. The three most common challenges in a compromise is to overcome assumptions, one-sided conclusions, and selective data. In order to avoid these three challenges, four key concepts can be followed that will take the argument from focusing on the problem to building durable solutions. The first key step will be to identify the patterns within the conflict. Recognizing patterns in a conflict is a skill that will lead to a more connected way to listen, problem solve, and find common ground. It is important to find areas in which both parties share similar interest in, doing so will lead to forming the basis of the compromise. Once these patterns are integrated, the parties can move onto shifting the conflict towards a resolution. When faced with a conflict, it is common to emphasize the past and point the finger at someone else, but when compromising both parties should look at the future and attack the problem rather than each other. Lastly, the finishing steps will be to create dialogue and reflect on each others response to the conflict. Recognizing these concepts and practicing in different situations allows for a nuanced understanding of how people navigate and cope with conflicts in various ways.
In my opinion, the best compromises are those where no party involved in the conflict can comfortably exclaim that they took the majority win of decisions. Often times, when the solution offered by the different parties involved is not sufficient, taking a conglomerate of them all can allow the different perspectives of thinking to excel and provide reinforcement for what other parties may have started but needed to build upon. Being able to take parts of different sides and creating them into one fosters the sense that they worked together to come to the solution, and still gives credit to all parties involved for coming up with the idea and logic that ultimately leads the right way.
The mini sim this week did a great job representing some of the ways to go about resolving time conflicts within the project timeline. From my experience within the industry and learning from the mini sim, I believe that being honest with the relevant team members involved is the best policy. While the project manager/leader themselves are ultimately responsible for the decision, its in everyone's best interest to ensure that the proper protocol is followed to get the best quality of work. The best example in the mini sim was not lowering the clinical trial timeline because that would result in poor quality of work, thus being able to understand which tasks hold more importance and where to save time and resources is extremely vital for the project manager. As many have mentioned previously, being able to communicate effectively and have a proper balance of power can lead to many resolutions of conflicts.