Project manager priority
Should project managers prioritize the satisfaction of stakeholders or the project team?
Project managers should look to satisfy both the stakeholders and project team. Project managers should strive to balance the needs and expectations of both groups to ensure that the project is completed successfully. The satisfaction of stakeholders is important because they are the ones who provide the resources and support necessary for the project to succeed. Project managers should ensure that stakeholders are kept informed, involved, and satisfied throughout the project's life cycle. On the other hand, the project team's satisfaction is essential because it impacts the quality of their work and the project's success. Project managers should ensure that the project team is motivated, engaged, and has the necessary resources to complete the project successfully. Therefore, project managers should prioritize both stakeholder satisfaction and project team satisfaction to ensure project success. They should aim to find a balance between the needs and expectations of both groups while keeping in mind the project's goals, budget, and timeline. I think a question that will spark more conversation is which of the two are more important to satisfy and why?
I completely agree with everything @kaf43 mentioned about how it is important to keep BOTH the stakeholders and the project team happy in order for the project to run smoothly and be successful. As you said the stakeholders are the ones providing the funding and the resources so with them there would not be any initiation of a project, however, without a happy and motivated team no product can actually be built efficiently and to the expectations of the stakeholder/client. It is a tough position to be in with the project manager as they have to perform a balancing act and keep both sides happy. They also play the role of the communicator between the investors and the team thats developing the product. It is crucial that the PM is an effective communicator between two parties and that there is a mutual understanding from both sides that they are all trying to bring the project to fruition. As per your question of which of the two are more important to satisfy, I think that it is more important to please the stakeholders than the team simply because without the stakeholders there would be no project. Many start up companies fail due to the lack of funding and many projects/products do not see the market because the project gets scrapped due to loss funding. One may argue that without the team nothing would get done in regards to the project, however, with enough money a company can always hire a new team to get the project done. Although it sounds harsh, if the stakeholders are not happy with the progress of the team the manager is forced to pressure the team and if they do not perform to the stakeholders standards they can easily take away funding and the entire project goes.
It is crucial for project managers to create a balance of priorities to satisfy the stakeholders and the project team. If the project manager prioritizes one over the other then this could negatively impact the outcome of the project, and also make both sides unhappy and frustrated. Project managers also need to understand that stakeholders invested time and money into the project and they expect the project team to perform and receive some sort of return on their investment. A project manager needs to be able to understand the customer's/client's/investor's needs so that the project team can deliver a project that meets their standards. However, project managers should not only prioritize the investors, but also the project team. Since the team is performing the task so that the company can meet their customer's needs, then it is important to also prioritize the team’s needs. For the team to execute the project up to the client's standards then they are going to need a lot of resources, support, and a good work environment for them to effectively create a finished project by their deadline. The project team should also know all of the stakeholder’s needs and should communicate any changes in the project or project timeline so that both parties are in the loop.
Similar to other posts, I also think that project managers should make sure that both stakeholders and the project team are satisfied. If any one of the two are unsatisfied, the project won’t move forward smoothly (it might not move forward at all). However, although a satisfied project team means better work, if I had to choose between a satisfied project team or satisfied stakeholders, I’d prefer having satisfied stakeholders. To begin with, stakeholders invest in the project, and like @ag2265 mentioned, without them, there would be no project in the first place. Therefore, it’s important to make sure that stakeholders are pleased to keep the project running. I think that project managers should try to please all project team members, but if attempts are made and nothing changes, employees can be replaced, but the project can’t. In a project, promises and plans are made with the stakeholders, not employees, making stakeholder satisfaction more of a priority. What do you think are some effective ways to prevent employee or stakeholder dissatisfaction?
Ideally, there would be a balance of priorities between the shareholders and the project team but that normally doesn't occur. In most situations, the stakeholders have most of the say especially with timeline so that they are able to get their profits back from what was invested. If it were possible, I definitely think that the team and the stakeholders could be involved in meetings together so that they are able to come up with compromises on scheduling as well as manageable goals and milestones. As a project manager, it is definitely important to make sure that your team is still happy and able to feel like they are able to accomplish the goals with the least amount of risk to the data as well as the consumers. I do understand that the stakeholders also need to be happy since they are the source of income for the project and making sure that testing and costs are under or within budget is extremely important in keeping the stakeholders and possibly getting more.
While I agree with the posters here that striking a balance between making project members happy and stakeholders happy is important. I do think that the happiness of the project members, at least outside of day to day working conditions, is irrelevant. Unless there is some glaring & detrimental ethical or moral concern about the project; we need to suck it up and get to work. As harsh as it may sound, all project members know they have a job to do and must prioritize accordingly.
As others have said before, project managers should do their best to make sure that shareholders and the project team are both being considered. If the project manager loses the generosity of the shareholders, then the project will more likely not get off the ground due to a lack of funding. If the project team was treated less than favorably, then the project would have trouble achieving the completion goal. Members would come and go due to not being heard which would lead to bigger setbacks due to the money needed to delay the project because people wouldn't want to work for the team. Both are valuable attributes of the project and go hand-in-hand toward its success.
I agree with the majority that both stakeholders and project team members should be prioritized equally but unfortunately that is easier said than done. Although stakeholders provide funding and the resources needed to have a successful project; without a project team there will be no product. Referencing to our last simulation, stakeholders made a timeline decision that the project team did not find ideal. After conversations were held the solution was in favor of the project team so that the product would have successful clinical trials.
It is important to prioritize good communication with team members of the project and the stakeholders. Both parties need to be briefed on what is going on regarding the project. As the stakeholders provide the necessary resources to make the project strive, it is essential to keep them informed of the progress of the project itself. Furthermore, by keeping our stakeholders satisfied and engaged in the project, we create a good balance environment that ultimately will benefit both parties not just in the current project but in the long run for example, more funding could be provided, more equipment could be installed, more people could be hired. We need to make both parties happy per se because the success of the project depends on the stakeholders and the team. Stakeholders can appreciate the work done by the team and eventually, consider the same people for future projects as well.
Project managers should strive to satisfy both the stakeholders and the project team. However, I think in a lot of cases it is more important to satisfy the stakeholders as they are the ones who are invested in the project. This could be by providing funding, or marketing, rights, ownership, or other means. A project will run smoother and will be completed successfully only if the stakeholders are satisfied. Stakeholders usually also have a lot of support and help they can offer to the project team if the team needs it. However, this isn’t to say that it’s not important to satisfy your project team. Every company should cultivate an environment that gives the team members the resources and time to make them want to work and finish the project successfully. There shouldn’t be a situation where the project team is overworked or undercompensated to satisfy the stakeholders and vice-versa.
I agree with alot of posts here that a balance in satisfying the stakeholders and project team is favorable. However when doing a project for a corporate company, it is important to know that alot of money is on the line and is dependent on the success of the project and/or product. A project usually has a budget and that budget is determined by the company and their relationship with stakeholder who invests in the project. So with that said there should be a little bit more priority in satisfying stakeholder needs so that the project itself can stay afloat. Not to say the project team is not important but in the grand scale of things the stakeholders have more influence on whether the project can even continue or succeed. If stakeholder are unsatisfied that can potentially mean money that will not come to the project and can completely hinder the project from even finishing.
Although I have already answered this post I have come back to read some of my peers thoughts and would have to agree with everything that has been said. Reading some of the additional posts, @gdecarvalho proposed a question addressing effective ways to keep the team and stakeholder satisfied. To answer this additional question I believe to prevent employee or stakeholder dissatisfaction in project management, clear communication, regular feedback, collaborative decision-making, and flexibility are all effective strategies. Clear communication, in my opinion the most effective, is essential to prevent misunderstandings and keep everyone informed. Regular feedback can identify concerns early on and provide an opportunity for improvement from all people involved in the project. Collaborative decision-making increases buy-in and prevents dissatisfaction. Allowing for flexibility in work arrangements improves employee satisfaction and helps stakeholders better manage their involvement in the project. By implementing these strategies, project managers can prevent employee and stakeholder dissatisfaction, leading to greater project success. Can anyone add to this?